1. Introduction

This document constitutes a legally binding agreement ("Terms of Service") governing the use of the services and purchase of the products offered by SIA PHYCON, located at Gramzdas iela 21 – 7, Rīga, LV-1029, Latvia.

2. Product Description

Our mystery Christmas sacks are artisan-packed and curated by Dara and Santi, featuring unique Italian and Sicilian pieces. The sacks contain 8 high-quality items, selected to offer an authentic Italian Christmas experience.

3. Purchase and Payment

We accept one-time purchases of our mystery sacks through credit card payments. By placing an order, you agree to pay the price listed for the product.

4. Shipping and Delivery

We ship to the European Union, the USA, and Canada. Our products are shipped once, the week before Christmas (18 – 22 December). We endeavor to meet these shipping schedules but do not guarantee them.

5. No Cancellation, Return, or Refund Policy

Due to the custom and artisan nature of our products, we do not accept cancellations, returns, or refunds, except in the case of items received in a broken condition.

6. User Conduct

Users are prohibited from engaging in fraudulent or harmful activities on our website, including unauthorized use of payment methods or interfering with our service delivery.

7. Governing Law and Dispute Resolution

This agreement and any dispute arising out of it will be governed by the laws of Latvia. Disputes will be resolved in the appropriate court within Latvia.

8. Contact Information

For any inquiries or concerns, please contact us at info@phycon.com or via Instagram account @santindarainitaly.

9. Amendments

We reserve the right to amend these terms at any time. Continued use of our services after any changes constitutes your consent to such changes.