1. Introduction

This Privacy Policy explains how SIA PHYCON, located at Gramzdas iela 21 – 7, Rīga, LV-1029, Latvia, collects, uses, and protects personal information provided by customers.

2. Data Collection

We collect personal information necessary for processing orders and shipping, such as name, address, and purchase details. No additional data is collected automatically.

3. Use of Personal Data

The collected personal information is used for processing orders and providing customer service. This data may be shared with our shipping partners and our payment processors, Stripe and Snipcart, to complete the transactions. This may include contacting you about items left in your cart in a scenario where a purchase process is initiated but not completed. We believe this enhances your shopping experience by allowing us to assist you with any issues or questions you might have regarding your pending purchase.

4. Data Storage and Security

All customer data is stored on secure servers in Germany, which are protected by 24/7 surveillance and physical security measures.

5. Data Retention and Deletion

Customer data will be retained only until the order is processed and will be deleted afterward, but in any case, no later than March 2024.

6. Cookies and Tracking Technologies

We only use technically necessary cookies for website functionality. No additional tracking technologies are employed.

7. Customer Rights

Customers have the right to inquire about their personal data. However, due to the short-term nature of data retention, this may be limited.

8. Changes to the Privacy Policy

This Privacy Policy may be updated periodically. Customers are encouraged to review it regularly. Changes will not be actively communicated.

9. Contact Information

For any questions or concerns regarding your privacy and data, please contact us at info@phycon.com.